COVID-19 Safety measures required by the Government
- If you have any symptoms of any flu, or COVID (ie fever, sneezing, coughing, etc) OR have been exposed to COVID-19, we kindly ask you to reschedule.
- Salons can only accept customers who have made an appointment. Deposit may be required to secure your appointment.
- Walk-in's customer will be asked to allowed time for returning if an appointment will be available later. Deposit may be required to secure your appointment
- Only clients receiving services will be permitted into salon (No children/accompanies allowed in the salon)
- Clients must wear a face mask at all times during the service. We will provide a mask if you do not have one.
- No mobile phone / electrical devices use will be permitted while receiving services.
- No snacks or drink will be offered at this time.
- All clients will wash hands and following with hand sanitiser before the service. After the service, clients will sanitise their hands before leaving the salon.
(Please note the above policy is subject to change accordance with the goverment guideline)
Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not effected to your rights under Consumer Right Act 2015
To allow us to provide a quality service as efficiently as possible, the following applies:
1. Ask for the service which you would like to have.
2. Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
3. Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
4. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, or any service.
5. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
6. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
7. We hold no responsibility for the loss or damage of your personal belongings while you are having the treatment at our salon.
8. No food or drink should be consumed during your treatment.
GUARANTEE
Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service
1. Traditional polish services are not guaranteed.
2. Enhancements and gel polish manicures are guaranteed for 48 hours after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair.
3. You must arrange an appointment to have your nails fixed within 5 days after your initial service.
4. Repairs after 3 days or for breakages, tears, and corner breaks will be charged.
5. We will not be responsible for any breaking or infected nails after you leave the salon .
REFUND
No cash refunds will be given after you have left the salon. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
2. No refund will be given because you have simply changed your mind.
3. We will correct any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. If you are still not happy after we fixed your nails and request the refund, then you have to go through our Customer Complaint Procedure in writing to us, state the reason you are unsatisfied after we redid your nails and provide a photo of the evidence of the nails that were fixed by us.
4. If refund is accepted, it will be made by bank transfer within 30 days into your provided bank details.
ONLINE BOOKING
1. If you have booked appointments via our online booking system, Setmore, you will receive appointment-specific communications from Setmore. This may include booking and cancellation confirmations and appointment reminders via email.
2. We may contact you by phone or email (if provided) directly regarding your booked appointments.
3. We will not use your personal information for marketing purposes or share it with third parties.